Yes, JetBlue Airlines does have a cancellation policy—and it’s designed to provide travelers with flexibility, transparency, and options based on the fare type they choose. Whether you’re dealing with a sudden change in plans or rethinking your travel dates, understanding JetBlue’s cancellation rules can help you save both money and stress.
In this blog, we’ll walk you through the key aspects of JetBlue’s cancellation policy, including how it works across different fare types, what fees may apply, and how to cancel your flight properly.
24-Hour Risk-Free Cancellation
JetBlue follows the U.S. Department of Transportation’s regulation that allows passengers to cancel any flight booking within 24 hours of purchase, as long as the booking was made at least 7 days before departure. If you cancel within this time window, you are eligible for a full refund to your original payment method—regardless of which fare you booked.
This gives travelers peace of mind when booking early, knowing they can change their minds without penalty within the first day.
JetBlue Fare Types and Cancellation Rules
JetBlue offers several types of fares, and each one comes with its own set of cancellation rules:
- Blue, Blue Plus, Blue Extra, and Mint Fares: These fare types are cancellable after the 24-hour window, but you will not receive a cash refund. Instead, you’ll get a travel credit for the value of the ticket. This credit can be used for future JetBlue flights and is usually valid for 12 months from the date of cancellation. No change or cancellation fees apply to these fares unless you no-show.
- Refundable Fares: If you’ve purchased a refundable version of any fare, you can cancel at any time before departure and receive a full refund to your original payment method. This is the most flexible option JetBlue offers, ideal for travelers with unpredictable schedules.
- Blue Basic Fares: These are JetBlue’s most restrictive fares. While you can still cancel them, you’ll be charged a cancellation fee. For flights within the U.S., Caribbean, or Central America, the fee is typically $100 per passenger. For all other routes, the cancellation fee may go up to $200 per passenger. The remaining value, if any, is issued as a travel credit.
You can read the full breakdown of these fare rules on the official page here:
👉 JetBlue Airlines Cancellation Policy
No-Show Policy
JetBlue also enforces a strict no-show policy. If you do not cancel your flight before departure and fail to show up, the entire value of the ticket may be forfeited.
This is particularly important for Blue Basic fares—if you miss the flight without canceling ahead of time, you lose the entire value of the ticket. Other fare types may still be eligible for a travel credit if canceled before the flight’s scheduled time.
How to Cancel a JetBlue Flight
Canceling a flight with JetBlue is simple and can be done through various platforms:
- Online: Visit JetBlue’s website, go to “Manage Trips,” enter your confirmation number and last name, and select the flight you wish to cancel.
- Mobile App: The JetBlue mobile app also allows easy cancellation in just a few taps.
- Customer Support: You can call JetBlue’s customer service to cancel, though there may be an extra service fee.
- At the Airport: Cancelling at the airport or after check-in may also involve a $25 service fee, depending on the fare type and how the booking was made.
Travel Credits and Refund Process
When you cancel a non-refundable ticket, JetBlue issues a travel credit instead of a cash refund. This credit will be available in your JetBlue Travel Bank and can be used toward future flights. Refundable fares, as mentioned earlier, go directly back to the original payment method.
It typically takes 7 to 10 business days for refunds to reflect in your account, depending on your bank.
Conclusion
JetBlue’s cancellation policy is fairly flexible—especially when compared to many low-cost carriers. With options like 24-hour free cancellation, no change fees on most fares, and easy access to travel credits, JetBlue empowers travelers to adjust plans without heavy penalties. However, it’s important to understand the rules based on your fare type, especially if you’re booking a Blue Basic ticket.
